Hospitality Industry a Right Career Option ‚Ä¶
The Indian hospitality industry has emerged as one of the key industries driving growth of the service sector in India. It has evolved into an industry that is sensitive to the needs and desires of people. The fortunes of the hospitality industry have always been linked to the prospects of the tourism industry and tourism is the foremost demand driver of the industry. India's rich cultural heritage history, food, friendly people, architectural monuments, hospitality and services are positive strengths for its tourism sector. Today, tourism is the most vibrant sector and has a strong hold on the economy.
Hospitality can be termed as the service given to people. The travel and tourism sectors, hotel industry are in constant need of skilled manpower. The Hospitality sector mainly focuses on the services that are provided to the guests\ customers.
The prospects for the hotel industry in India are truly very bright. With revival in the global economy, international tourist inflow into the country is expected to rise. Additionally, hosting of international sports events and trade fairs and exhibitions in the country are expected to aid both inflow of international tourists and domestic tourist movement.
The opportunities in the hospitality industry given the aforesaid approximately about 80,000 rooms to be added¬†immediately¬†are enormous. Out of this, 11 per cent are in the managerial category, 13 per cent in the supervisory category and 76 per cent comprise of staff members.¬†
Hence, the requirements of degree or diploma holders are 16 per cent in managerial category, 40 per cent in supervisory category, and 44 per cent as staff members. Therefore, since the hotel industry accounts for about 85 per cent of the employment for the hospitality and tourism management graduates, it is observed that there is an additional demand of 15,000 trained persons in the various hotels in India. Ministry of Tourism, Government of India, conducts studies to determine the demand and supply for hospitality professionals in the country and updates its previous studies on the same.¬†
According to these studies the demand and supply gap for trained manpower in the hotel industry is relatively huge and the shortage of this talent is only going to widen in the next 5 to 10 years because of the continued mismatch of hotel guestroom availability and demand.
A hotel comprises of the main departments such as Front office, Housekeeping, Food and Beverages, Accounting, Engineering/ Maintenance, Sales and Security Human Resource. Each department has a number of positions that one can opt for.
General Manager works both as the coordinator and administrator. He is responsible for staff management, financial control, provision of services, quality control and customer care. Depending on the size of the hotel, general managers may have assistant managers to supplement their work.
It is the focal point of all activities. Important functions of selling rooms, receiving the guests, making room reservations, handling correspondence and preparing bills and keeping accounts of the guest services are handled at the front office. The department is headed by Front Office Manager or Executive House-keeper who supervises and co-ordinates the work. Then there are Assistant Manager, Lobby executive, Front Office Supervisor, Concierge, Receptionist, Bell Captain, Bell Boy, Door man etc. to perform their assigned roles.
The upkeep of the hotel, the rooms, the bars, the restaurants etc. clean and making it presentable to the guests, ensuring facilities and comfort to them is handled by this department. Those handling this department are Chief Executive House keeper, Floor Supervisor, Room attendants, Linen Supervisors, Maids etc.
This department is the hub of the hotel industry and is responsible for all the food that is prepared and served in the hotel. The main functions performed by the department are- presentation, preparation and service of food and beverages involving kitchen, bar and bakery. Overall in charge of kitchen is known as Chef de Cuisine. The person in overall charge of dining hall is called Maitre de hotel.
This department keeps in touch with travel agents and tour operators as well as other potential corporate clients in order to sell hotel facilities. Marketing and Public Relations is also normally handled by this department.
The diversity of experience in hotel management is greater than in any other profession. Hotel industry involves combination of various skills like management, food and beverage service, housekeeping, front office operation, sales and marketing. Today, the rise in corporate activity (leading to greater number of business trips) as well as the wish to travel on holiday has made the hotel industry a very competitive one.
Be the part of Hospitality Industry, welcome aboard!